Frequently Asked Question
TRINAY THREADS
What is TRINAY THREADS?
Trinay Threads is a clothing brand that offers high-quality, sustainable, and stylish apparel for men and women.
What kind of clothing do you offer?
We offer a range of clothing items, including tops, bottoms, dresses, and outerwear, all designed with a focus on comfort, style, and sustainability.
What materials do you use?
We use eco-friendly materials, including organic cotton, linen, cotton jute ,and other sustainable fabrics.
How do I care for my Trinay Threads clothing ?
Please refer to the care label on each garment for specific instructions. Generally, we recommend hand wash &washing in cold water and air-drying to extend the life of your clothing.
Ordering and Payment
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can use this to track the status of your order.
Can I cancel or modify my order after it's been placed?
Please contact us as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request.
Is Cash On Delivery (COD) available for all products?
Yes, COD available for all products.
What payment methods do you accept?
We accept various payment methods, including Cash On Delivery (COD), credit/debit cards, and digital payments.
Can I change my payment method after placing an order?
Unfortunately, payment methods cannot be changed after an order is placed. Please contact us if you need assistance.
Delivery and Tracking
What is the estimated delivery time for my order?
Delivery times vary depending on your location and the shipping method chosen. You can expect your order to arrive within 3-7 business days for standard shipping.
How do I track my order?
You can track your order using the tracking information provided in your order confirmation email. Simply enter the tracking number on the courier's website to get updates on your order's status
Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your delivery address. We'll do our best to accommodate your request, but we cannot guarantee changes will be made after the order has been processed.
Do you offer express shipping options?
Yes, we offer express shipping options for faster delivery. The estimated delivery time for express shipping is [insert timeframe, e.g., 1-3 business days].
Return and Refund
Can I return or exchange an item?
Yes, you can return or exchange within 14 of delivery. Please check our return policy for specific details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us through our website or customer service email. We'll guide you through the process and provide a return merchandise authorization (RMA) number.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned item.
What is the condition for returns?
A short video of opening of parcel & Items must be in their original condition with all tags and packaging intact. Please ensure that the item is not used or damaged.